Everything you'd ask about Cyannect

A Storefront is a shopper-facing branded business presence inside Cyannect. It can represent a distinct brand, division, service line, business unit, banner, or independently managed catalogue. Categories live inside a Storefront — a Storefront is not just a product category.

Basic — no monthly fee (1 storefront, 1 province per storefront). Performance Fee: 7.75% or CA$3.79 per Verified Sale, whichever is higher.

Starter — CA$49.99/month or CA$499.90/year (1 storefront, 2 provinces per storefront). Performance Fee: 4.75% or CA$2.19 per Verified Sale, whichever is higher.

Pro — CA$79.99/month or CA$799.90/year (3 storefronts, 4 provinces per storefront). Performance Fee: 3.15% or CA$1.69 per Verified Sale, whichever is higher.

Extra province: CA$11.99/month per storefront · Extra storefront: CA$19.99/month (includes up to 3 provinces) · Annual add-ons: CA$122.30 and CA$203.90 per year.

Yes.

The Basic plan is CA$0/month.

Basic merchants pay a Performance Fee of 7.75% of the eligible sale value or CA$3.79 per Verified Sale, whichever is higher.

Merchants can upgrade to Starter or Pro for lower Performance Fees.

Yes.

Merchants can move between eligible Cyannect plans as their business needs change.

Basic has no monthly subscription fee, while Starter and Pro provide lower Performance Fees for a monthly subscription.

No.

Cyannect's standard merchant plans do not require a long-term contract.

Merchants can upgrade or change their eligible plan as their business needs change, subject to the applicable billing and plan terms.

A Verified Sale is an eligible purchase that Cyannect can successfully attribute and confirm through the merchant's connected checkout or integration.

Performance Fees are calculated only after a sale is verified.

No.

Customers complete their purchase directly on your website through your own checkout and payment gateway.

Cyannect does not collect or process your customer payment or merchant sale proceeds.

You pay a Performance Fee only when Cyannect verifies an eligible sale attributed to your offer.

Views, clicks, coupon claims and checkout visits by themselves do not create a Performance Fee.

Cyannect uses supported integrations, offer and coupon attribution, referral information and confirmed order events to connect an eligible purchase with the shopper and merchant offer.

A purchase is not counted as a Verified Sale until it passes Cyannect's verification process.

Cyannect records refund and cancellation information received through supported integrations.

Shopper cashback may be reversed when the underlying purchase becomes ineligible.

A Performance Fee that was validly earned on a genuine Verified Sale is generally not reversed solely because of a normal return, refund, exchange or store credit.

Exceptions may apply for duplicate transactions, confirmed fraud, payment that never completed, attribution errors or other cases where there was no genuine eligible sale.

Yes.

Merchants can create and manage multiple offers through the Cyannect Merchant Dashboard, subject to the features and limits of their plan.

Eligible shoppers currently earn 1.20% standard Cyannect cashback on qualifying Verified Sales.

Cashback remains pending during the applicable confirmation period before becoming available to the shopper.

You integrate once. Then create as many Storefronts and Offers as you like — Cyannect validates each Offer through the same underlying integration. Both Automatic Discount and Coupon Code flows are supported out of the box.

No.

When you use a supported Cyannect integration, order, payment, refund and cancellation information is communicated automatically between your ecommerce platform and Cyannect.

Merchants should not have to manually submit individual orders to Cyannect.

Shopify and WooCommerce integrations are currently being prepared for merchant availability.

Until an integration is shown as available inside the Cyannect Merchant Dashboard, merchants should use the integration options currently available to their account.

The Cyannect Merchant Dashboard provides access to information such as:

storefront and offers;

campaign activity;

Verified Sales;

attributed revenue;

Performance Fees;

cashback-related activity;

integration status where applicable.

No — a merchant mobile app is optional. If your customers can purchase through your website, Cyannect can send shoppers directly to your existing checkout and track referrals + verified conversions server-to-server. This covers SaaS, retail, fashion, beauty, electronics, home, and any other category with a supported web checkout.